Responsible Gaming — Play Safely at 99bd

Our Commitment to Player Wellbeing

Important: 99bd is strictly for adults aged 21 and above. Players must be 21 years or older to register, deposit, and play on the 99bd platform. We conduct mandatory age verification checks on all accounts. If you are under 21, please do not attempt to register.

Gambling is one of many forms of entertainment available to adults in Bangladesh. Like any leisure activity, it carries risks — particularly when it stops being recreational and starts affecting personal finances, relationships, or mental health. At 99bd, we take that risk seriously.

We have built a comprehensive set of responsible gaming tools directly into the platform. These tools give you meaningful control over your own activity — including how much you deposit, how long you play, and whether you need to take a break. None of these tools require you to contact support first; you can activate most of them independently from your account settings.

Our support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with care, discretion, and without judgment. Whether you want to set a deposit limit, take a short break, or permanently close your account, we are here to help you do that quickly and without friction.

Responsible Gaming at a Glance

Minimum player age 21+

Support availability 24/7

Self-exclusion options 30d / 90d / Permanent

Deposit limit periods Daily / Weekly / Monthly

Time-out cool-off period 24h / 7d / 30d

Support response time 2–5 minutes

Player Protection Tools

These tools are built directly into your 99bd account. Use them any time to stay in control of your gambling activity.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately but increases require a 7-day cooling-off period to prevent impulsive decisions. This is one of the most effective tools for keeping your gambling spend within a budget you are comfortable with.

Time-Out / Cool-Off

If you feel you need a short break from gambling, the Time-Out feature allows you to temporarily suspend your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. The suspension activates immediately on request. When the time-out period ends, you may resume normal account access without needing to contact support.

Self-Exclusion

Self-exclusion is a longer-term option for players who feel that gambling is becoming a serious problem. You can self-exclude for 30 days, 90 days, or permanently. During the exclusion period, your account is fully suspended, marketing communications are stopped, and you cannot create a new account. Permanent self-exclusion cannot be reversed — it is a firm commitment designed to protect you.

Session Time Reminders

Set a session duration reminder so that you receive a notification after playing for a defined length of time — for example, after 1 hour or 2 hours of continuous activity. This helps prevent the kind of extended, uninterrupted play sessions that are most strongly associated with problem gambling behaviour. You remain in full control: the reminder is informational, and you decide whether to continue or stop.

Loss Limits

In addition to deposit limits, you can set a loss limit that caps the total amount you can lose in a single day, week, or month. If your net losses for the period reach this threshold, your betting activity is automatically suspended for the remainder of that period. This tool gives you a safety net that goes beyond simply limiting how much you deposit — it directly limits your downside exposure.

Promotional Opt-Out

If you find that promotional offers, bonus notifications, or marketing messages encourage you to gamble more than you intend, you can opt out of all marketing communications with a single request. Once opted out, you will still receive essential account notifications — such as deposit confirmations and security alerts — but all promotional content will stop immediately and permanently unless you choose to opt back in.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the early warning signs allows you to take action before gambling starts to seriously affect your life.

1

Chasing Losses Continuing to bet in an attempt to win back money you have already lost, often by placing larger bets than originally intended.

2

Gambling Beyond Your Means Spending money on gambling that was intended for essential expenses such as rent, food, utilities, or family obligations.

3

Inability to Stop Finding it difficult or impossible to stop gambling even when you consciously want to, or after deciding you will only play for a short time.

4

Neglecting Responsibilities Missing work, neglecting family duties, or withdrawing from social activities because of the time or money spent on gambling.

5

Borrowing to Gamble Taking loans, borrowing from family or friends, or using credit to fund gambling activity rather than from disposable personal income.

6

Mood Dependency Gambling as a primary way to cope with stress, anxiety, boredom, or emotional distress — rather than as recreational entertainment.

7

Hiding Gambling Activity Concealing the amount of time or money you spend gambling from family members, partners, or close friends.

8

Increasing Stakes Over Time Needing to place progressively larger bets to feel the same level of excitement or engagement — a pattern known as tolerance escalation.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use the self-assessment tool below or contact our support team directly. Acknowledging the problem is the most important first step.

Quick Self-Assessment

Review the questions below honestly. If you answer "yes" to three or more, it may be time to speak with someone about your gambling habits.

Have you ever spent more money on gambling than you originally planned for a single session?

Have you gambled with money that was set aside for household expenses, bills, or family needs?

Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?

Have you returned to gambling the day after a loss in order to try to recover the money you lost?

Have you lied to a family member or friend about how much time or money you have spent on gambling?

Has gambling ever caused you to miss work, neglect family responsibilities, or withdraw from social activities?

Have you ever borrowed money or sold personal belongings to fund your gambling?

Do you find yourself thinking about gambling frequently throughout the day, even when you are doing other things?

This self-assessment is for informational purposes only and is not a clinical diagnostic tool. If you have concerns about your gambling behaviour, please contact our 24/7 support team or speak with a healthcare professional.

How to Get Help at 99bd

If you believe gambling is becoming a problem for you or someone you know, follow these steps to access help through the 99bd platform. Our team handles all responsible gaming requests with complete confidentiality and without judgment.

1

Log In and Access Account Settings

Navigate to your account settings panel after logging in to 99bd. The Responsible Gaming section is clearly labelled and accessible from the main account menu.

2

Choose a Protection Tool

Select from deposit limits, loss limits, time-out, session reminders, or self-exclusion — depending on the level of protection you need right now. You can always escalate to a stronger measure later.

3

Confirm Your Request

Most tools activate immediately on confirmation. For deposit limit reductions and time-outs, the change takes effect within seconds. For self-exclusion, a brief identity confirmation step ensures the request is genuine.

4

Contact Support Anytime

If you are unsure which tool to use, or if you simply need to talk to someone, reach our live chat support directly. Average response time is 2–5 minutes, 24 hours a day, 7 days a week, including during Eid and public holidays.

Contact Our Responsible Gaming Team

Our dedicated responsible gaming support staff are trained to assist players who are concerned about their gambling habits. All conversations are confidential. There is no pressure and no judgment — just practical help.

Email: — use subject line "Responsible Gaming Request"

WhatsApp: — available 24/7

Live Chat: Available directly on the 99bd platform — average response 2–5 minutes

External Support Resources

If you feel you need support beyond what 99bd can provide, we encourage you to speak with a trusted family member, a doctor, or a mental health professional. Seeking help is a sign of strength, not weakness. Many people across Bangladesh successfully manage gambling-related concerns when they reach out early. Do not wait until the problem becomes serious — the earlier you seek support, the easier it is to regain control.

Account Closure & Fund Return Policy

If you decide to permanently close your 99bd account as part of a self-exclusion or a voluntary decision to stop gambling, we will process your account closure and return any remaining balance to your registered payment method — bKash, Nagad, Rocket, or Upay — within 3 to 5 business days.

Pending bonuses with incomplete wagering requirements will be forfeited at the time of closure. Your account data will be retained in accordance with our Privacy Policy for the legally required period, after which it will be securely deleted.

Protecting Young People

99bd takes the protection of minors extremely seriously. No person under the age of 21 may register or use the platform under any circumstances.

Mandatory Age Verification

Every 99bd account must pass an age verification check before deposits and withdrawals are enabled. Verification requires a government-issued identification document confirming the player's date of birth. Accounts that cannot pass age verification will be suspended pending review.

Shared Device Guidance

If you share a device — mobile phone, tablet, or computer — with children or younger family members, we strongly recommend enabling device-level parental controls, using a strong unique password for your 99bd account, and logging out after every session. Never allow anyone under 21 to use your device while you are logged into your 99bd account.

Responsible Gaming at 99bd — Play Smart, Stay in Control